Globalink Managed VoIP Tech Support Services

 

 

We work hard for your business by providing custom services that can help you succeed.


We understand that technology should assist and not hinder your business objectives.

Globalink Inc. provides technical consulting, engineering and system design services in addition to various hosted services.

Our programmers can also help customize your web applications to meet your needs.

Our web designers and graphics team can create custom websites for you as well.

Our marketing experts can help market your website.

There are many facets to the Information Technology business and we try hard to help make it all work together for you.


Our basic online ticketing support is available to all resellers.

Chat support is available after tickets have been submitted and issues cannot be resolved via ticket.

Please note the support plan fees available for each reseller package here.


If you need your own private label tech support branded under your own company name, we  can setup this up for you under the
reseller enterprise plan only.

You will need to discuss this with your Customer Account Manager (CAM).

Globalink  VoIP Support
  How can we help you?  
 
Wholesale Phone Numbers, PRI Channels and SIP Trunking
SIP TRUNKS, Virtual PRI and Wholesale DIDS
or Phone Numbers, Fax DID, US 911 and Number Porting
Unlike traditional phone trunks, sip trunks are logical and use your ip network. In the past each call on PSTN (traditional phone service) had to hold a line open to make a connection. 

With sip trunks, all calls travel via your ip network and can grow as you organization grows.  You do not need regular dids to make outgoing calls. You need dids to receive calls from the regular telephone network. 

We do not limit or charge the number of outbound extensions or virtual trunks you can have. So you can setup an automated answering service or auto attendant on your main number or did and allow the hosted pbx service to answer and transfer your calls.

Your internal extensions have no limit and all your staff can make as many calls as they wish outbound limited by your network setup and your internet bandwidth.
 

You can purchase US, Canada, Europe, South America, Asia and other international phone numbers via our automated web interface. 
Special pricing is available for qualified high volume wholesalers.

If you use our  Automated International Phone Number API and purchase a single did at a time, we bill daily for most international phone numbers which is typically 15 cents per day to help you with your cash flow.  

For high volume users,
 .  Our virtual channels or sip trunks allow unlimited inbound US calls. You can then assign as many dids as you wish to your virtual channel banks.  Special discounted pricing is based on quantity of purchase and payment via bank transfer.

Please contact us to see if we can port both your local and international numbers as per your country and rate center prefix.

We can also port your numbers. Please see list below:-

LNP Country List

 

AUSTRALIA

AUSTRIA

BELGIUM

CANADA

CROATIA

CZECH REPUBLIC

DENMARK

ESTONIA

FINLAND

FRANCE

GERMANY

GREECE

HUNGARY

IRELAND

ISRAEL

LITHUANIA

LUXEMBOURG

MEXICO

NETHERLANDS

NEW ZEALAND

NORWAY

POLAND

PORTUGAL

PUERTO RICO

ROMANIA

SLOVENIA

SOUTH AFRICA

SPAIN

SWEDEN

SWITZERLAND

UNITED KINGDOM

UNITED STATES

 

Globalink 24x7


Globalink Inc TeamInternational Phone Numbers or DIDs Sold With Our Private Label Reseller Plans (sorry not sold separately)



We now have phone numbers available from different countries which includes iNUM.
You can now get local phone numbers from around the world and map it to our soft switch.
There may be
a setup fee for each number.
Our Points of Presence (POPS) are located in North America, Europe and Asia for redundancy.

You can buy numbers on our flat rate pricing or per minute pricing depending on your need.


Here is a select list of countries (please contact support for availability and updated country list):-


North America : USA CANADA MEXICO

Europe :
AUSTRIA BELGIUM BULGARIA CROATIA CYPRUS CZECH REPUBLIC DENMARK ESTONIA FINLAND FRANCE GEORGIA GERMANY GREECE HUNGARY IRELAND ITALY  LATVIA LITHUANIA LUXEMBOURG MALTA NETHERLANDS NORWAY  POLAND PORTUGAL ROMANIA SLOVAKIA SLOVENIA SPAIN SWEDEN SWITZERLAND UNITED KINGDOM

Caribbean, Central and South America:
Argentina Brazil Chile Dominican Republic El Salvador Panama Peru Puerto Rico

Asia :
Japan Hong Kong Singapore Vietnam

Middle-East :
Bahrain Georgia Israel

Africa :
South Africa

Oceania :
Australia New Zealand


Sometimes all you need is our engineering expertise to put everything together.


Our Voice-OVer-IP (VoIP) and Network Engineers will be happy to work with you to accomplish your goals. We can provision the internet access circuits, routers, firewalls, softswitches, voip gateways, servers and everything in-between that makes it all work together seemlessly.

We provide engineering services to setup your own local phone numbers in your own country using our equipment. Please contact Support with your questions.
 
 
   
WHOLESALE TERMINATION or VOIP MINUTES
Using White Good Quality Routes
 

Our wholesale termination service is included with any of our reseller plans.

For security reasons, we no longer sell wholesale minutes to those who do not use our switch services and pre-pay by wire transfer.

For security reasons, this amount must be paid by wire transfer only. 

Our hosted private label voip soft switch includes automated international DID provisioning, number porting and hosted pbx services. You can view  your call history online and automatically recharge funds in your Porta Billing Web Control Interface.

You will be given a reseller wholesale account to use to terminate your traffic using our Porta Billing Voip Soft Switch.  You can have sub accounts and will be able offer automatic markup of rates. The minutes you purchase will available under your account for use once we receive your payment. 

If you want to purchase dids (phone numbers), markup your rates and provide unlimited sip registration service for your clients, you will need the EZ VOIP WHOLESALE Plan

The minutes you purchase will available under your account for use once we receive your funds. Phone numbers are sold in blocks of 50 if you do not use the web interface to place the order. 

You can add the INTERNATIONAL DID API for automatic did provisioning for an additional $49 upon Accounting approval.  US did API or application link is available by default on all resellers plans with no additonal charges to activate.

You will need to purchase an initial $500 worth of voip minutes if you need wholesale termination. You can order your phone numbers online with our custom api and your dids will be instantly activated for use. 

Ideal for outbound Call Centers and  Wholesale VoIP Termination. Sell under your brand and create unlimited accounts for your customers with their own web control panel. They can pay and view their call history online using our private label voip web control panel. Bank Merchant Processor is required for online payments.

 

 
PORTA VOIP SWITCH SERVICES
using your own routes or our white routes
 

You can  rent our switch  and setup your own least-cost call routing, control your billing intervals, manage your sip ports, setup sub-resellers, carriers etc. Our virtual partition of our switch will allow  you to become your own phone company without buying expensive server hardware. The virtual partion or reseller enterprise server will allow with direct links to carriers and complete management of your call routes, gateways etc.  You will have your own ip address and able to setup your own port address under your own domain name.

If you want to start your own VoIP Phone company anywhere in the world without major hardware investment, the Reseller Enterprise Plan is what you need. We will manage the back-end VoIP services for you.  We will provide you a virtual softswitch that can handle all the termination, billing and provisioning of  your services.

You can easily add local gateways as a node on this switch and extend your  your voip footprint anywhere in the world. With  local gateways, you can provide local phone numbers and local termination and route all international termination on our network. You will have full control of your call details records (cdr) and have the system handle all your client billing on your own merchant account.

 

 

 
   
Please contact us for more details

Globalink Managed VoIP Tech Support Services